tag:blogger.com,1999:blog-7112725129631589845.post3596132025604056667..comments2010-04-12T23:53:25.477+10:00Comments on Matt Morphett's UX Blog: Do users need to know why design works to get value from it?Matt Morphetthttp://www.blogger.com/profile/12684344961924642209noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7112725129631589845.post-60702261779150987692009-03-25T12:52:00.000+10:002009-03-25T12:52:00.000+10:00My view is that users shouldn't even need to know ...My view is that users shouldn't even need to know that design exists, let alone how it works. When users start questioning the design, or trying to make sense of it, then in my book the design has failed.<BR/><BR/>To me, design is like the referee on a footie pitch. The best refs are the ones that just let the game flow. None of the players question the rules, nor do the spectators, when a referee has a good game.<BR/><BR/>You shouldn't see the design, you should just see and feel the experience that the design was intended to portray.<BR/><BR/>Does that make <I>any</I> sense at all? :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7112725129631589845.post-30058456785070158012008-12-28T16:22:00.000+10:002008-12-28T16:22:00.000+10:00Good point Ju. There are two users here and the m...Good point Ju. There are two users here and the motorist is just as important, if not more important. I wonder if I fell into that trap of thinking of buyers as users. There is a blurry line in this case.Matt Morphetthttps://www.blogger.com/profile/12684344961924642209noreply@blogger.comtag:blogger.com,1999:blog-7112725129631589845.post-29448799540214594442008-12-22T08:17:00.000+10:002008-12-22T08:17:00.000+10:00Hi Matt,I have a small point of disagreement here....Hi Matt,<BR/><BR/>I have a small point of disagreement here. I think that in this case there are two kinds of users:<BR/><BR/>- the "end-users" are the motorists: the height and colour of the witches were clearly designed for them.<BR/>- the workmen are a second kind of users: the conic shape and light weight were probably designed for easier manipulation and storage.<BR/><BR/>I still agree with your main point though: users don't always know, and don't need to know, every detail of a solution to enjoy its utility. Now, one question to meditate would be: where is that fine line when it is worth for the users to have that level of consciousness of not?Anonymoushttps://www.blogger.com/profile/10815919920523127197noreply@blogger.com